FAQs

Answers to commonly asked questions. If you still have questions please do not hesitate to contact us any time!

  • You do not need a doctors referral to see one of our practitioners; however, some insurance companies require a doctors referral to use their benefits. We recommend checking with your insurance company prior to attending your appointment.

  • The simple answer is yes. Not all companies allow direct billing, but we direct bill any that do.

  • We can help you to function at your best to ensure you are able to do what is important to you. We help to reduce pain, restore mobility, strength and live a healthy life.

  • Generally each physiotherapy session will be 45 to 60 minutes. Massage therapy sessions are booked in either 30, 45, 60 or 90 minute intervals.

  • You should first contact your motor vehicle insurance to inform them of the accident and your adjustor can direct you on what paper work you will need to fill out and give you a claim number and contact information.

    You can then book an appointment to see one of our physiotherapists who will do a physical exam and discuss treatment options and recommendations with you.

    You should bring the contact information for your adjustor and your claim number to your first appointment.

  • We will direct bill only your primary insurer. Any remaining balance you will be required to pay up front and we will provide you with a receipt that you are able to submit to your secondary insurance company

  • You, as the client, are able to attend any clinic you desire. You should go where you feel most comfortable. Ensure all therapists are registered with the appropriate licensing bodies.

  • If it is your first visit we recommend brining a copy of your private health insurance card and have your health card number available.

    Athletic attire or loose fitting clothes with a pair or indoor shoes, preferably athletic shoes, are most appropriate for physiotherapy and massage therapy treatments.

  • If you are unable to attend your scheduled appointment you are responsible for cancelling that appointment and you must give 24 hours notice. If you fail to do so, you MAY be charged a $25 cancellation fee. If calling outside of business hours, please leave a detailed message.

    If you arrive 15 minutes or more past your scheduled appointment time you may be asked to reschedule and you MAY be charged a $25 cancellation fee.

  • You will have to arrive 10-15 minutes early to fill out paperwork prior to your first visit (we are able to email you these forms or you can download them from our website to fill out and bring with you). Once the paper work is complete you will be greeted by your practitioner who will bring you to a treatment room. Here they will first talk to you briefly about your health history and then about your reason for attending the appointment. Once this is complete they will do an objective/physical exam that will help to determine diagnosis and/or treatment plan. Following this assessment you will discuss with your practitioner your goals, their recommended treatment plan and follow up appointments. You will also receive treatment at this first visit and generally you will be given some things you can do at home to supplement treatments.