Answers to commonly asked questions. If you still have questions please do not hesitate to contact us any time!
We currently do not treat WCB related injuries.
You do not need a doctors referral to see one of our practitioners; however, some insurance companies require a doctors referral for physiotherapy and massage therapy to use their benefits. We recommend checking with your insurance company prior to attending your appointment.
The simple answer is yes. Not all companies allow direct billing, but we direct bill any that do.
Our team is extensively trained in the assessment and management of a variety of Musculoskeletal Injuries. We specialize in Orthopaedic (Muscle, Bone, Ligament, Tendon, Joint) Injuries, as well as Concussion and Post Concussion Syndrome! Our clinic is also one of only a few clinics in Nova Scotia to have multiple Certified Sport Physiotherapists!
We perform a detailed assessment of your injury / pain on your first day, along with providing you with a through treatment plan, made just for you! We are here to optimize and guide you through your rehab and injury recovery, to keep you MOVING in Life and Sport!
We require all patients to fill out a full health intake form, prior to their first Physiotherapy or Massage Therapy Appointment. This information is crucial in allowing us to have a full picture of your health, and how it may affect your injury, and it’s treatment/recovery.
If your appointment is related to a Motor Vehicle Accident Claim you will also need to fill out the MVA information sheet prior to your first appointment. These can also be found on the Forms Page under the Resources tab.
If your appointment is for concussion or concussion-like symptoms you will need to register with CCMI online PRIOR to your first appointment. The link can also be found at the bottom of the Forms page under the Resources tab.
Generally each Physiotherapy or Chiropractic session is 60 minutes for an Initial Assessment and 30-45 minutes for a Treatment. Massage Therapy Sessions are booked in either 30, 45, 60 or 90 minute intervals.
You should arrive 5 minutes prior to you appointment time and will have to check in at the front desk to ensure all paperwork is in order and bring along a copy of any private health insurance you may want to use, just incase Once all paperwork is in order, you will be greeted by your practitioner who will bring you to a treatment room. Here they will first talk to you briefly about your health history and then about your reason for attending the appointment. Once this is complete they will do an objective/physical assessment that will help to determine diagnosis and treatment plan. Following this assessment you will discuss with your practitioner your goals, their recommended treatment plan and follow up appointments. You will also receive treatment at this first visit and generally you will be given some things you can do at home to supplement treatments.
You should first contact your motor vehicle insurance to inform them of the accident and your adjustor can direct you on what paper work you will need to fill out and give you a claim number and contact information.
You can then book an appointment to see one of our Physiotherapists who will do a physical assessment and discuss treatment options and recommendations with you.
You should fill out the Intake Form and the MVA Information Sheet Form on our website prior to your first appointment. These will be emailed to you at the time of your booking.
You will need to register for CCMI (Complete Concussion Management) online. It is very simple and there is a link on our website on the Forms page under the Resources tab. Please do not hesitate to call us with any questions.
We will direct bill only your primary insurer. Any remaining balance, you will be required to pay up front and we will provide you with a receipt that you are able to submit to your secondary insurance company
You, as the patient, you are able to attend any clinic you desire. You should go where you feel most comfortable. Ensure all therapists are registered with the appropriate licensing bodies.
We are able to treat all musculoskeletal injuries, with the exception of Work Place Injuries (WCB Nova Scotia).
If it is your first visit we recommend brining a copy of your private health insurance card and have your health card number available.
Athletic attire or loose fitting clothes with a pair or indoor shoes, preferably athletic shoes, are most appropriate for physiotherapy and massage therapy treatments.
MOVE Physiotherapy requires 24hrs notice for cancellations, or rescheduling of appointments. Your appointment time is reserved just for you. A late cancellation or no showing for your appointment leaves a hole in the therapists’ day that could have been filled by another patient.
If you fail to supply this 24hrs notice, a charge equal to 50% of the appointment in question will be charged to your credit card.
If you do not show to your appointment, a charge equal to the amount of the appointment missed, will be charged to your credit card.
Please note that cancelation/no-show fees can not be covered through your Extended Heath Care Benefits, MVA, WCB or MSI. You are responsible for these associated charges.